The Tourist Office
A committed resort! To offer you a quality stay!
Praz sur Arly is committed to excellence and to offering you the best possible holiday experience, winter and summer alike. That's why the Tourist Office has been committed to excellence for over 10 years now, to constantly improve the quality of our services and welcome.
Our labels and brands:
+ Qualité Tourisme ( since 2013 )
+ Station classée de tourisme ( since 2013 )
+ Category 1 classification ( since 2013 )
+ Accueil Vélo ( since 2018 )
Our commitments
The Praz sur Arly Tourist Office was awarded the Qualité Tourisme mark in 2014 following an audit controlling 164 indicators.
Qualité Tourisme will become Destination d'excellence in 2025, and aims to enhance quality across the entire tourism offering: accommodation, catering, visitor and leisure facilities, tourist information and transport.
Our commitments to customers and socio-professionals are to
-Improve the accessibility and visibility of the Tourist Office.
Ensure a warm, personalized welcome, thanks to competent, well-trained staff.
-Optimize the management and provision of tourist information.
-Provide clear and precise tourist information, adapted to visitors' needs.
-Facilitate the distribution of information 24/7 and promote the region using multimedia tools.
-Enhance the destination by offering more services: boutique and ticketing, digital reception, etc.
-Define a strategy for each mission with an action plan.
-Propose tourism products adapted to customer desires and the region.
-Manage suggestions and complaints.
-Adopt a sustainable development approach.
-Assume our role as coordinator and link between tourism partners.
What is Destination d'excellence?
Destination d'excellence is a government label designed to gradually replace the " Qualité Tourisme" label. This transition, which began in September 2024, will end when the former label expires on December 31, 2026.
This new label is part of the Destination France Plan, initiated by the Atout France agency, with the aim of strengthening the competitiveness of the French tourism offer through a qualitative, sustainable and inclusive approach.
Destination d'excellence requires compliance with stricter criteria than its predecessor, particularly in terms of :
eco-responsibility: reduced energy and water consumption, digital sobriety, sustainable mobility, waste management, etc,
accessibility: better consideration of the needs of the disabled, with clear information and adapted facilities.
Satisfaction survey
Your satisfaction is our priority! We invite you to click on the button below to take part in our satisfaction survey.
Home and Disability
Our tourist office is committed to welcoming all visitors in the best possible conditions. Please find below information on the accessibility of our premises, in accordance with current regulations.
Autumn 2025: due to works on the church square, it is not possible to access our premises in a wheelchair.
Motor disability :
A reserved parking space is available in the immediate vicinity of the entrance.
The main entrance is equipped with 2 automatic doors with warning strips and accessible via 5 steps with 2 compliant ramps.
A pathway on the right-hand side of the building is accessible and marked out for people with reduced mobility, with no obstacles and a stable, non-slip surface.
The passageway is wide enough for wheelchairs.
The reception area is on one level, with a lowered reception counter.
Documentation displays are accessible from a height of 1.50m, but the presence of staff allows for human assistance.
Personalized assistance is available on request.
Visually impaired :
Contrasting and legible signage is provided.
Large-print documents are available on request.
Staff will be trained in the near future (autumn 2025) to welcome the visually impaired and blind.
Hearing impaired :
Written documentation is available to facilitate access to services.
Staff can communicate in writing if necessary.
Staff are trained to listen to people with hearing impairments.
Mental/psychiatric disability
Information is presented clearly and simply.
Pictograms make it easier to understand spaces and services.
Written documentation is available to facilitate access to services.
Staff can exchange information in writing if necessary.
Staff are sensitive and attentive.
Contact us
Address : 54 Route du Val d'Arly, 74120 Praz-sur-Arly, Haute-Savoie, France
Opening hours : Low season : Monday to Friday, 9:00 to 12:00 and 14:00 to 18:00. Season: 7/7d from 9:00 to 12:00 and from 14:00 to 19:00 (during school vacations) and from 9h to 12h and from 14h to 18h (outside school vacations January, March).
Phone number: 04 50 21 90 57
If you'd like to leave us a message, please click on the button below, and we'll get back to you as soon as possible.
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